Help Desk Technician

Description

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Help Desk Technician Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.

• Industry: Hotels/Restaurant
• Career: Mid Career
• Job Location: Dubai
• Salary: AED 4001-5000
• Experience: 1 - 2 Years
• Job Type: Full Time
• Gender: Any
• Contact No.: 971542852378
• Email: hr.ninaaj@gmail.com
• City: Dubai
• Listed: May 19, 2023
• Expires: 26 days, 13 hours

Apply through email : hr.ninaaj@gmail.com